Kelly Kasper brings 30 years of business expertise to assist organizations in navigating businesses through times of challenge, opportunity, and change. She applies her skills in strategic planning, continuity of operations, team building and training, organization, management training and development. Kelly helps business owners, executives and managers reach their goals, become better leaders, and unleash the potential of their businesses. She has served hundreds of businesses in Washington as an executive coach and consultant during the last 17 years. Kelly is also the owner of HT2 Consulting Services, LLC a disaster preparedness and continuity of operations firm.
We all think we understand the concept of “customer satisfaction,” but how accurate is our notion of what this means? Customer satisfaction is a ...
Read moreCustomer personalization is one of the most effective engagement strategies today. While the personalization trend has been evolving for years, some ...
Read moreWhen members of your sales team make first contact with potential customers, do they follow up in a timely manner or move on to other prospects? If ...
Read moreMost customers don’t like to be sold to. It is just a fact of modern-day business. The overbearing used-car salesman might be a trope of the past, ...
Read moreConventional sales techniques work much of the time but adhering to what’s “tried and true” may not always be the most effective sales strategy. ...
Read moreA healthy cash flow means that a business is taking in more money than it is spending and is one of the strongest measures of a company’s financial ...
Read moreAs a business owner, very few things are more certain than economic uncertainty and market fluctuations. This volatility is why savvy business owners ...
Read moreIn our uncertain times, businesses must rely upon every advantage they can muster to remain viable in the marketplace. A healthy company culture can ...
Read moreThese are uncertain times marked by global instability, ongoing conflicts in the Middle East and Eastern Europe, substantial inflation and the rising ...
Read moreThe true test of leadership comes not when business is going well, and systems are operating smoothly. Effective leadership matters most in times of ...
Read moreTAB helps forward-thinking business owners grow their businesses, increase profitability and improve their lives by leveraging local business advisory boards, private business coaching and proprietary strategic services.