Richard Hedges is a Certified TAB Facilitator and Strategic Business Leadership Coach with over 30 years of leadership and operational experience. Richard has hands on experience managing large, multi-national teams, delivering complex systems, and leading regular strategic planning cycles in a demanding environment of continuous improvement and financial return. Richard’s ability to partner closely with clients and help them achieve their goals has given him practical insight into multiple industries and many varying sized businesses. He has also worked closely with many business partners, typically small to medium sized enterprises providing consulting services and custom solutions for clients.
Put differently, Richard spent his corporate career learning to build and grow businesses. During that period, he:
With The Alternative Board, Richard has found a shared vision of how business owners can be successful. He is passionate about continuous improvement – even great organizations have to get better. He believes that working through your strategy in a structured way with a team of your peers is how you achieve the best outcomes. TAB’s tools help to provide that structure, and TAB’s monthly cadence of board meetings and coaching sessions enable driving those outcomes. If you’re tired of being alone, want to make better decisions and grow your business, and want to enjoy your life, Richard and TAB will help you do it!
All businesses need to grow, but at what pace and how quickly should they scale that growth? These questions intrigue (and sometimes torment) ...Read more
Think about how you choose to make your purchase. There’s research you do online, or perhaps you’ve bought a product or service from a particular ...Read more
Crafting a customer survey that gauges satisfaction with your business isn’t as easy as it looks. If the survey is comprised of misleading questions, ...Read more
I’m surprised by how many times a business owner can’t name their competitors. Why is this the case? Aside from when businesses bid for the same ...Read more
Visuals can help even the most confused customer figure your product out and they can explain a complex process in a very consumable way. I mean, ...Read more
In your company, how much thought is given to the quality of interactions between your customers and your business? The experience your customers ...Read more
Over the years, I’ve coached many business owners as they’ve worked to expand their business. Whether it’s the physical expansion of your office ...Read more
Gaining loyal customers is just the first step in an effective growth strategy. For many companies, the hunt is on for individuals who are so taken ...Read more
Is “quality customer service” part of your brand promise? If so, you’ve made a commitment to deliver an outstanding buying experience each and every ...Read more
A sizable portion of business operations involves tasks that are repetitive, annoying to those charged with handling them, and fairly easy to ...Read more