With over 30 years of senior level leadership in general management of public and closely-held companies, Jeff’s firm provides leadership consulting in all aspects of business management, succession planning and strategic organizational development. As confidante to owners and executives, he is a highly respected resource and authority.
Pinnacle Insights, Inc. helps owners and their companies grow overall performance by taking strategic advantage of change elements across all enterprise areas to accelerate meeting owners & customer needs. The focus becomes clear when the company is viewed as the owner’s single largest personal investment.
Jeff holds an MBA from The George Washington University and a BS in Engineering from Rensselaer Polytechnic Institute. He has extensive corporate coaching experience and is a TAB-Certified Facilitator.
Visuals can help even the most confused customer figure your product out and they can explain a complex process in a very consumable way. I mean, ...Read more
In your company, how much thought is given to the quality of interactions between your customers and your business? The experience your customers ...Read more
Over the years, I’ve coached many business owners as they’ve worked to expand their business. Whether it’s the physical expansion of your office ...Read more
Gaining loyal customers is just the first step in an effective growth strategy. For many companies, the hunt is on for individuals who are so taken ...Read more
Is “quality customer service” part of your brand promise? If so, you’ve made a commitment to deliver an outstanding buying experience each and every ...Read more
A sizable portion of business operations involves tasks that are repetitive, annoying to those charged with handling them, and fairly easy to ...Read more
It’s helpful for any business owner to have someone they can turn to for business advice. In my experience, I’ve found that discussing your business ...Read more
There are two fundamental truths about information and human nature that CEOs and business owners should probably come to grips with: We are drowning ...Read more
Business owners and CEOs should never forget that their employees are a key constituency in the organization. Just as forthright, transparent ...Read more