<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=290086984736480&amp;ev=PageView&amp;noscript=1">
word-map-thumb

The Alternative Board Blog

CEOs Save Time by Learning to Say “No”

Jul. 2, 2018 | Posted by The Alternative Board Worldwide

  Learn to Say No!

 

 How many times in a day do people approach you or your gatekeeper with a request, suggestion or some other time-consuming appeal? Like many other business leaders, your first inclination may be to say, “OK,” or “Yes, I’ll look into that.” You want to help others or find ways to move a process along with your input.

But the reality is, by rarely or never saying, “No,” you waste a significant amount of your precious (and finite) time. When you “prioritize [another] person’s needs over your own,” says psychotherapist Jonathan Alpert, “you’ll find your productivity will suffer and resentment will mount.”

Saying “no” comes naturally to some, but if it’s an issue that continues to interrupt your daily work pattern—and negatively impacts your company’s efficiency—here are tips to get more comfortable with this answer.

Be polite, but firm. Rather than agreeing to a request, let the other person know what they’re asking for just isn’t possible at this (or, maybe, any other) time.

Don’t make excuses or give the impression you’ll get to it “soon.” Instead, politely but firmly say, “I’m sorry, but my schedule is full and I can’t assist you with this request.” If possible, direct them to someone else who may be able to help.

Provide context for your answer. People who ask for your assistance may think twice the next time if you provide a fuller explanation as to why “no” is now your default answer.

Business leader Kathy Bloomgarden advises CEOs to “take a step back and provide your rationale in the context of the company’s goals and priorities” as well as its relation to the market in general. “Leverage each discussion as an opportunity to strengthen the vision of where the whole team is going” and what’s needed to get there.

Say “no” to ideas that don’t fit your company’s strategic plan. People inside and beyond your company walls are likely bombarding you all the time with “great” ideas about how to improve business and acquire new customers.

Some ideas may be worth pursuing—in which case, the best response is to direct the person towards someone else in the company who’s better positioned to explore the idea further. At the same time, if you foresee that pursuing that idea might take time and resources your business can’t afford, it’s best to say no at the outset (with a brief explanation as to why). It all comes down to whether the next great idea genuinely fits within the parameters of where you see the business going in the coming months and years.

Be prepared to say “no” to a client. Of course, a client is the last person to whom you want to use “no” as an answer. But there may come a time when what they want from your company simply doesn’t fit with your existing resources or strategic objectives. Or they may ask for some sort of “exclusive arrangement” by which you can’t reach out to other prospective clients.

In such cases, it’s usually best to turn down the request in a forthright, respectful manner. Alternatively, notes financial adviser Andrew Schrage, you can “restate the problem” and “focus on the things you are able to do, rather than the ones you aren’t.” This way, it’s possible to say “no” to the client and yet retain their loyalty and gratitude.

Saying “no” doesn’t have to entail negative or unpleasant associations. It can pave the way towards greater efficiency (for the CEO) and motivation to take action on their own (on the part of senior executives and employees). It reinforces the idea that the CEO or business leader must prioritize their time in pursuit of strategic growth.

Want more great ideas on how to manage your time? Gain instant access to a video explaining “The 15 Golden Rules of Time Management.”

 

 

Read our 19 Reasons You Need a Business Owner Advisory Board

DOWNLOAD

Written by The Alternative Board Worldwide

Related posts

Tips for Boosting Your Company’s Working Capital
Jan. 17, 2019 | Posted by The Alternative Board Worldwide
How well do you understand the concept and significance of working capital? A surprising number of small business leaders aren’t necessarily conversant with the term, though they follow its principle...
A Guide to Securing a Small Business Loan
Jan. 15, 2019 | Posted by The Alternative Board Worldwide
Start-ups and companies in early growth stages often need an infusion of cash to keep their businesses afloat. It’s also true that more established firms can benefit from a short-term loan in order...
Why More Female Business Owners Are Joining Boards
Jan. 10, 2019 | Posted by Phil Spensieri, TAB York Region
It’s encouraging to see more female business owners joining boards. I’ve found that most women in management, specifically on boards, offer a different style of leadership and a fresh perspective,...
5 Essential Traits for Business Leaders and CEOs
Jan. 3, 2019 | Posted by The Alternative Board Worldwide
Do successful business leaders and CEOs exhibit the same qualities across the board? Generally speaking, the answer is “yes.” Specific personality and character traits can be identified as essential...
Planning Your Employee Recruitment Strategy for 2019
Jan. 1, 2019 | Posted by The Alternative Board Worldwide
Getting top-quality new hires isn’t something that happens by accident. Nor should such a recruitment strategy spring up only when an important position suddenly opens up. The key to assembling a...
How to Manage Your Mobile Workforce
Jul. 16, 2018 | Posted by The Alternative Board Worldwide
The American workforce is changing the nature of “work” as we once knew it. The days when employees absolutely had to work at a desk, in an office, are long gone. While many businesses still insist...
Save Time with Fewer (and More Productive) Meetings
Jul. 2, 2018 | Posted by The Alternative Board Worldwide
For most companies, there’s no way around having meetings as a way to conduct day-to-day business. At the same time, it’s hard to find any CEO or business owner who doesn’t experience frustration at...
Differentiating Between “Urgent” and “Important” Saves You Time
Jun. 29, 2018 | Posted by The Alternative Board Worldwide
Urgent? Or important? Take a moment to look back on what you did today in your role as business owner or CEO. How much time was spent reacting to an urgent issue or crisis someone brought to you,...
A Quick Guide to More Efficient CEO Time Management
Jun. 27, 2018 | Posted by The Alternative Board Worldwide
Most CEOs and business leaders understand on a gut level that there aren’t enough hours in the day to get everything done. They also know that time, (and the management of their time!), probably the...
The Right Feedback Can Boost Employee Retention
May. 29, 2018 | Posted by The Alternative Board Worldwide
Among the many skills a CEO or business owner should possess is the ability to provide constructive, meaningful feedback. Employees at every level of an organization want to do the best job possible,...