<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=349935452247528&amp;ev=PageView&amp;noscript=1">
Find out where you can get a Taste of TAB... our global events blast is on!

The Alternative Board Blog

A Great Employee Experience Can Lead to Greater Retention

Aug. 2, 2023 | Posted by Lee Polevoi

We all know about the importance of a positive customer experience. Lately, word is spreading about the employee experience, defined by BetterUp as “the interactions an employee has with people, systems, policies, and the physical and virtual workspace.”

How employees feel about the organization they work for, as well as their view of its impact on their careers and wellness, has become increasingly critical in terms of both recruitment and retention.

How would you rate the employee experience (EX) at your company? Do employees feel positive about the organization? Do they have a strong connection with its mission, culture, and values? Just as importantly, are these employees engaged in their work, or is their experience so problematic that they might start looking elsewhere for future employment?

To recruit and retain employees, their experience in the workplace should merit attention. Here are tips on promoting a strong employee experience:

Foster a diverse workplace.

People from differing backgrounds and cultures can add a lot to a company’s EX. A diverse workplace “encourages creativity and innovation because every team member, from leadership to frontline workers, brings their own unique background, experience, and perspective to the table,” notes Workhuman. Fostering diversity helps employees feel welcome and valued.

Offer real-time feedback.

Employees sometimes feel concern when they don’t have a good sense of how well their performance is perceived by others. Waiting for an annual or semi-annual performance assessment “is an inefficient approach to human capital management.”

Offering real-time feedback can significantly improve an employee’s work performance, while also building a more trusting relationship and a renewed willingness to succeed.

Keep communicating!

While certain company information is sensitive and not meant for everyone, there’s still a lot CEOs and business owners can do to enhance communications with employees. Look at different ways to spread the word about organizational performance and direction—everything from an email or chat forum to brief and appealing videos about forthcoming initiatives.

When employees feel “connected through executive hosted two-way communication forums, social media campaigns, and town halls,” says Blue Beyond Consulting, they often feel “their perspective is welcome and encouraged.”

Recognize individual achievements.

Recognizing employees for outstanding work is key to enhancing the employee experience. Try to avoid generalized recognition—either for a team or individual—that can fall flat with those it’s most intended to impress. By detailing precisely why a team member is being singled out for praise, you reinforce company objectives and encourage others to excel at their jobs.

Above perks, promotions, and even raises, employees want to see their contributions valued by the organization. Offering regular acknowledgment of their efforts helps decrease turnover, because employees feel appreciated for what they do.

Want additional insight? Download Easy Ways to Improve Your Company Culture


Help employees advance in their careers.

Employees who see potential advancement within the company often feel more engaged and upbeat about their work. Look into creating a schedule of ongoing development workshops or classes, thus setting up employee expectations that training is a key part of their job responsibilities.

Rather than any one-time training event, focus instead on providing a range of growth opportunities. Since everyone learns at a different pace, look at flexible learning options, including mobile and on-demand courses, that better fit an employee’s schedule and their ability to absorb new information.

Paying closer attention to the employee experience keeps people engaged and morale high. That is reason enough to do all you can to make the experience as favorable as possible.

Want to learn more? Check out our free TAB Boss webinar, “Culture—If You Build It, They Will Stay.”

Read our 19 Reasons You Need a Business Owner Advisory Board


Written by Lee Polevoi

Related posts

How to Be an Agile Leader
Feb. 7, 2024 | Posted by Lee Polevoi
It’s altogether likely that business conditions in 2024 will be at least as tumultuous and unpredictable as they were in 2023. For that reason alone, it’s important to begin the process by which...
Goal-Setting Tips for Your Remote Work Team
Jan. 31, 2024 | Posted by Lee Polevoi
Is there any difference between setting goals for your on-site team and your remote workforce? Certainly, there are striking familiarities. For example, whether employees work in-house or are...
How to Cultivate a "Goal-Focused" CEO Mindset
Jan. 17, 2024 | Posted by Lee Polevoi
The coming of a new year is the best time to re-think the past year’s professional and personal goals and start cultivating new goals for the weeks and months ahead. Of necessity, this means...
5 Ways to Build a Green Workplace
Oct. 9, 2023 | Posted by Lee Polevoi
It’s one thing to say you want to lead a “green” business. Making sure your workplace adheres to eco-friendly standards to achieve that goal can be another thing entirely. Savvy CEOs and business...
Leverage Internal Communications to Boost Retention
Oct. 2, 2023 | Posted by Lee Polevoi
What are the most effective ways to retain valued employees? Experts point to workplace culture, the quality of pay and benefits, and/or opportunities for advancement within the organization. All...
Peer Coaching Groups for Company Success & Employee Well-Being
Aug. 18, 2023 | Posted by Dave Scarola
Do you incorporate peer coaching and peer learning into your company? Should you? This article will explain what Peer Coaching Groups are and how they can positively impact organizations and...
How To Foster a Culture of Continuous Learning
Aug. 9, 2023 | Posted by The Alternative Board
Talent acquisition and retention can be difficult for many businesses, even in the best of times. No doubt, these post-pandemic years have exacerbated HR challenges due to all kinds of fluctuations...
Employee Experience Design: If You Build It They Will Come
Jul. 26, 2023 | Posted by The Alternative Board
A new employment trend has emerged over the last few years that is substantially changing the way businesses interact with and inspire their employees. In response to the pandemic-induced disengaged...
7 Things Even Your Best Employees Hate
May. 24, 2023 | Posted by The Alternative Board
The employment market has been brutal for most companies and industry at large. While job seekers are certainly also experiencing employment volatility, it still appears that in many ways the...
How Employee Learning and Development Can Boost Retention
May. 17, 2023 | Posted by Lee Polevoi
The ideal employee is an individual who works hard, acts on their own initiative, seeks to be a high-quality team player, and wishes to grow in their career. If you have employees who fit this...