The Performance Guarantee’s use of TAB’s powerful proprietary tools greatly enhances retention efforts while supporting facilitators with their SBL plan to acquire members. First and foremost, it provides prospects an opportunity to experience the value of TAB membership, moving them to “Yes” faster by removing the fear or risk of the commitment. In addition, to the prospect, the guarantee builds creditability and confidence in the facilitator’s ability to deliver results. Second, it establishes expectation and ensures the new members receive defined value within the first 90 days of membership. It also helps reduce buyer’s remorse. Remember, new members have to see value for themselves even with a guarantee.
TAB’s Performance Guarantee provides prospects an opportunity to experience the value of TAB membership, moving them to “Yes” faster by removing the fear or risk of the commitment of membership. It increases facilitator creditability and builds new members’ confidence in their facilitator’s ability to deliver results. Second, it establishes expectation and makes sure new members receive defined value within the first 90 days of membership. It also helps reduce buyer’s remorse. Remember, new members have to see value for themselves even with a guarantee.
Within the first 90 days of membership, new members will:
If, after 90 days of membership and completion of the above requirements, members do not find TAB to be right for them and choose to leave, 100 percent of their investment will be refunded. Refund requests by members must be made face to face with their facilitator. This gives you the opportunity to talk them out of the refund. If this step is not followed, the guarantee is null and void.
TAB will process the refund. Of the money owed to a resigned performance guarantee member, TAB will refund any portion of that money we collected, such as our portion of the assessment fee and any
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applicable royalties received. TAB will refund the remaining amount from the money’s collected on your behalf from the member and note this on your income statement.
You should attempt to collect the initial materials you provide new members, such as the New Member Kit, if a member should resign.
If members do not fulfill their obligations or request early resignation, you are not required to provide a refund.
Based on the requirements of this program, you should use this guarantee for board member prospects only. It is not structured for any other use, such as with SBL-coaching only members.
When you and a prospect have mutually agreed that TAB is the right choice, have the new member fill out the appropriate membership application along with the Performance Guarantee certificate (see an example of this certificate at the end of this guide). Review the certificate with the new member before he or she initials their commitments and you both sign and date the document. You should keep the original certificate and provide the new member with a copy.
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