<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=349935452247528&amp;ev=PageView&amp;noscript=1">

The Alternative Board Blog

Tips on Helping Your Employees Cope with Anxiety and Stress

Mar. 24, 2020 | Posted by The Alternative Board

By now, it’s clear we will be dealing with the effects of the coronavirus (COVID-19) outbreak for some time to come. The vast majority of “non-essential” US businesses have shut down, stranding thousands, if not millions, of employees in their homes—for their protection and everyone else in our besieged communities.

At the same time, business in one form or another goes on.

While the idea of working from home is nothing new, what is different in the midst of a global pandemic is the specter of enforced isolation for weeks to come. Plus, all the related stresses that accompany the challenges of remote working while balancing the needs of a spouse, partner, children, and/or extended families.

Thus, business owners and CEOs have the additional responsibility of doing all they can to assist their teams in coping with the stress and anxiety of our times. Here are tips to keep in mind:

Emphasize communications and transparency.

 Recognizing we’re all in uncharted waters, business leaders should try to maintain a constant flow of information and updates regarding work policies and the state of the business. The situation calls for as much transparency as possible with respect to operations, financials, etc. Knowing the people in charge are striving to stay in touch will help calm anxieties among employees.

Demonstrate empathy.

There’s a tone that leaders can take in their communications that demonstrates they genuinely care about the plight of their employees. Acknowledge the difficult times in which we live, and the specific challenges your team members face. Offer whatever assistance is available (such as an Employee Assistance Program) and remind employees that they can come to you or a designated company representative with their work-related questions and concerns. Don’t leave anyone hanging!

Want additional insight? Read 9 Tips for Motivating Your Employees now 

Register Here

Keep employees informed.

Business closures, shortened hours of operations, issues around customer service, and so on—all of these and other concerns are likely to emerge in the coming days and weeks. When circumstances require any change in company policy, make informing employees of these changes your #1 priority. (Also remind them of existing policies that are relevant to work-from-home conditions.) Your employees should never be left wondering what to do in a business-related situation.

Focus on solutions, not problems.

There may be times when it’s appropriate to reach out to employees and ask for their assistance with a specific challenge. In such cases, it can be very helpful to offer suggestions of your own that indicate you’re grappling with the problem at hand, but also welcome their input. In times of crisis like this, employees are begging for leadership. But they may also have valuable input to offer in terms of customer service, operational processes, or related matters.

Encourage employees to take care of themselves.

Many small businesses pride themselves on being a kind of family. That’s great, and in calmer times helps promote the sense that “we’re all in this together.”

But now, facing highly uncertain times, it’s important to remind employees that you care about them not just as paid workers for your organization, but as people, too. When you come across useful health tips, share them with your team members. And remind them that taking care of themselves and their loved ones is the most important thing they can be doing at this time. Get plenty of rest, do whatever is possible to temporarily distract themselves from all the bad news out there, and keep in touch with family and friends online.

There’s never been anything in modern times that comes close to what we’re all experiencing with coronavirus. It’s a new era, with exceedingly difficult challenges for everyone, including business owners and CEOs who have a special responsibility to help their companies and employees to get through the bad times, and come out on top later on.

Read our 19 Reasons You Need a Business Owner Advisory Board


Written by The Alternative Board

Related posts

Effective Customer Case Studies Can Boost Sales
Nov. 5, 2020 | Posted by The Alternative Board
What do you normally do when contemplating a major purchase? Like most people, you probably make an effort to see and hear what others have to say about the company you plan to buy from, as well as...
Email Marketing in the Age of COVID-19
Oct. 22, 2020 | Posted by The Alternative Board
In spite of all the changes rocking the business landscape, experts agree that email marketing remains a consistently effective way of reaching customers. In part, this is because companies can...
Tips on Customer Retention Marketing
Oct. 15, 2020 | Posted by The Alternative Board
All businesses strive to acquire as many new customers as possible, but is enough effort being made to retain customers already on board? Remember, there’s a significant distinction in costs between...
How to Prepare Your Clients for a Price Increase
Sep. 3, 2020 | Posted by The Alternative Board
Every business must, at one point or another, share what’s viewed by customers as “unwelcome” news—the need for a price increase for products or services. Some businesses simply set the wheels in...
11 Tips to Communicate Change to a Concerned Workforce
Jun. 3, 2020 | Posted by The Alternative Board
In business, and in life, change is constant. For many businesses, the coronavirus pandemic caused massive disruption to the way their business was conducted. The choices were to evolve or die. Other...
What to Say to Customers During a Period of Crisis
Apr. 21, 2020 | Posted by The Alternative Board
In what we fondly recall as “normal times,” there wasn’t much question about how to communicate with customers. Basic principles included reaching out to customers where they “live” online and...
Team Members Miss Goals? How to Have a Conversation
Feb. 26, 2020 | Posted by The Alternative Board
No one likes to engage in “uncomfortable” or “difficult” conversations. Unfortunately, these conversations are sometimes necessary—particularly when team members fail to meet an agreed-upon set of...
How to Generate Effective Word-of-Mouth Sales Referrals
Jun. 25, 2019 | Posted by The Alternative Board
Think about how you choose to make your purchase. There’s research you do online, or perhaps you’ve bought a product or service from a particular company before, and you’re comfortable doing so...
Create a Customer Satisfaction Survey that Gets Results
Jun. 20, 2019 | Posted by The Alternative Board
Crafting a customer survey that gauges satisfaction with your business isn’t as easy as it looks. If the survey is comprised of misleading questions, or comes burdened with too many instructions,...
4 Tips on Creating a Great Customer Experience Strategy
Jun. 6, 2019 | Posted by The Alternative Board
In your company, how much thought is given to the quality of interactions between your customers and your business? The experience your customers have when interacting with your brand can make all...