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The Alternative Board Blog

How to Fix Poor Communication In The Workplace

Aug. 15, 2019 | Posted by Liz Krause
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Good communication is essential in all areas of life, but especially in the workplace. Disconnected, uninformed employees can have a detrimental effect on your business and bottom line. Implementing effective communication skills, tools and strategies in the office is vital for companies to optimize performance and stay competitive.

Businesses that suffer from lack of constructive interaction most likely have no defined communication strategies or tools in place. This can lead to misunderstandings, stressed employees, suppressed innovation and reduced profits. When companies don’t make the effort to push internal content through email, online community software, meetings or even instant messaging platforms, essential areas of the organization may be affected, including the following:

Leadership

Managers who can’t communicate effectively find it difficult to lead. Workers rely on their managers to offer feedback, direction and positive reinforcement. Lacking this, job responsibilities are unclear. Poor, ineffective communication also makes it difficult for employees to work closely, collaboratively and successfully as a team.

Culture

Ineffective communication can be frustrating to employees, creating a breeding ground of distrust and confusion. If workers don’t have good lines of communication with each other and management, and don’t feel like they’re being heard, their loyalty and commitment to the organization may suffer. This can lead to a higher turnover rate. A cohesive, open culture can’t exist if there is lack of trust.

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Productivity

Employees desire an environment where they can build relationships with colleagues and share their ideas and perspectives. When workers don’t have access to people and resources, they can’t effectively perform their jobs. This can lower morale and the motivation to perform well, leading to a less productive workforce. It also can impact on-time delivery of projects, which can tarnish a business’s reputation.

Identifying and Addressing Inadequate Workplace Communication

In order to address the problem of inadequate communication in the workplace, companies must understand and identify its root causes and associated behaviors. For example, in the absence of transparent leadership, rumors can spread like wildfire through an office and distract employees from their tasks. Gossip also has the potential to undermine company culture, cause hurt feelings or arguments, and portray employees in a negative light.

Managers also should be aware that employees may have communication styles and preferences that are less than ideal. For example, using email to collaborate on a project may be convenient, but ultimately less efficient than working face to face. Providing employees with effective communication solutions, such as a collaboration platform for texting and speaking, can boost performance and help your business run more efficiently. It’s also constructive to practice active listening, emotional management skills and team communication with employees. Celebrating the accomplishments and progress of your staff is another way to create an engaging company culture.

The Effects Of Poor Communication In The Workplace created Converged Technology Professionals

Making communication a focal point of your organization can lead to other successes within your business and even boost profits. When employees are fully engaged, they work harder and smarter in ways that drive results, helping your business realize its full potential.

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Written by Liz Krause

Liz Krause is Director of Marketing for Converged Technology Professionals, a Mitel partner that provides support for communications and IT network solutions to companies of all sizes.