<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=290086984736480&amp;ev=PageView&amp;noscript=1">
Search
word-map-thumb

The Alternative Board Blog

How to be a More Effective Crisis Leader

Apr. 16, 2020 | Posted by The Alternative Board
effective-crisis-leader

Business leaders have faced many challenges in recent years, from 9/11 to the Great Recession of 2008. But the challenges presented by the outbreak of COVID-19 represent a whole new level of difficulties involved in leading a business through tough times.

Like everyone else, CEOs and business owners are navigating uncharted waters these days. However, certain traits and actions are generally successful regardless of the type of crisis a company and its leaders face. To become a more effective crisis leader, keep these tips in mind:

Be confident and project confidence.

In a crisis, employees and other stakeholders look to their leader to guide them through. That’s why it’s so important that business leaders understand the full scope of their strengths—where their input is most effective, and their strength of purpose most inspiring. They know that a crisis is the precise time to draw upon those strengths and boost the resolve of the people and organizations they serve.

“As a leader you should not panic,” notes Business2Community. “Propose solutions and clearly articulate your vision, thereby fostering a calm and focused team.”

Prioritize and delegate.

In a crisis, certain basic priorities must be addressed above all else. Depending on the organization and its circumstances, top priorities can revolve around the physical well-being of its employees, preserving essential financial liquidity, and maintaining  high-quality service to customers.

It’s up to the leader to articulate those priorities, explain to everyone throughout the organization how to act on those priorities, and to sweep aside more trifling concerns.

Equally vital is building a “crisis team” of strong-minded, dependable and talented employees. These are the individuals whom you trust to act on your vision. Make sure they clearly understand what’s expected of them. Delegate sufficient autonomy for them to make key decisions on their own.

“Your default should be to push decisions downward, not up,” notes the Harvard Business Review. Also, “embrace action, and don’t punish mistakes.”

Want additional insight? Read 4 Step Guide to Strategic Planning now to learn more

Register Here

Communicate!

Not every leader is a born communicator. But because reaching out to constituencies and reassuring them in a time of crisis is so essential, it’s never too late to learn good crisis communications skills.

Such skills include being able to “speak clearly, avoid technical jargon, get to the point, and intuitively understand how to deliver a message to different audiences.”

Even in difficult times, these skills can be mastered. If you feel there’s room for improvement, seek the help of a trained communications coach or advisor. At the very least, test your intended messages before a small audience of friends or colleagues before making a public appearance.

Take decisive action.

Probably the most effective crisis leadership trait is a person’s ability to absorb and process all available information—and then make a firm, actionable decision.

Every business leader has some experience with “analysis paralysis,” wherein the critical factors to be weighed appear overwhelming, and it’s impossible to determine the best next step. But this is where true leadership kicks in. Recognizing that you can’t go on forever gathering and analyzing information, an effective crisis leader weighs various pros and cons, then makes a decision and stays committed to it, as the company moves forward.

Practice good self-care.

During a crisis situation, it’s easy to forget about the basics. Business leaders and CEOs must take care of themselves, including:

  • Eat healthy, nourishing food.
  • Get some type of exercise and/or practice meditation.
  • Spend quality time with your family.

It’s virtually impossible to ignore good self-care and to succeed as a leader during a crisis.

TAB offers valuable tools and resources to help business leaders cope with the ongoing crisis. Find out more by registering for our complimentary TAB BOSS Webinar, “6 Tips for Crisis Communications During the Era of Coronavirus.”

Read our 19 Reasons You Need a Business Owner Advisory Board

DOWNLOAD

Written by The Alternative Board

Related posts

A Balanced Mindset for Weathering the Pandemic
Apr. 28, 2020 | Posted by Dave Scarola
Never has the entire global economy come to a screeching halt. In past recessions or natural disasters, we have always been able to look to previous and similar events. Even if the latest recession...
Tips for Business Owners and Employees Working from Home
Mar. 18, 2020 | Posted by The Alternative Board
The Coronavirus COVID-19 outbreak has changed virtually everything about the way business is conducted right now. For the vast majority of businesses across the U.S., this means shuttering workplaces...
How to Hold Your Team Accountable through Goal Setting
Mar. 3, 2020 | Posted by The Alternative Board
Forming and leading teams of employees can significantly boost productivity in the workplace. The key to making this work is accountability. Every member of the team must be held accountable for...
Successful Business Tips Every Business Owner Should Know
Oct. 29, 2019 | Posted by The Alternative Board
Running a successful business comes down to the quality and effectiveness of the decisions that you make. Whether you’re just starting out and coming up with a plan, or already have an established...
3 Steps To Delegating Tasks and Lessening Your Workload
Sep. 10, 2019 | Posted by Phil Spensieri
You know how it is when you’re a business owner; so many things to do, so little time. As an owner, your focus is to build your business, but in building your business, there are so many things to be...
How to Build an Awesome Culture of Collaboration in Your Business
Aug. 20, 2019 | Posted by The Alternative Board
“Collaboration” is one of those buzz-words we hear a lot about these days. Of course, a company’s internal operations (and, for that matter, its customer-facing processes) should be driven by...
What's the Difference Between Business Development and Sales?
Jul. 18, 2019 | Posted by The Alternative Board
At first glance, there doesn’t appear to be much distinction between business development and sales. Aren’t both activities geared towards generating more profit for the organization? Isn’t a sales...
5 Customer Acquisition Strategies that Spur Growth
Jul. 9, 2019 | Posted by The Alternative Board
Maintaining a strong base of existing clients is essential for every business, but acquiring new customers is equally important. Without an influx of new and prospective customers, a business may...
Five Tips to Effectively Scale Your Business' Growth
Jun. 27, 2019 | Posted by The Alternative Board
All businesses need to grow, but at what pace and how quickly should they scale that growth? These questions intrigue (and sometimes torment) business owners, because there’s no single “right” answer...
How to Generate Effective Word-of-Mouth Sales Referrals
Jun. 25, 2019 | Posted by The Alternative Board
Think about how you choose to make your purchase. There’s research you do online, or perhaps you’ve bought a product or service from a particular company before, and you’re comfortable doing so...