Wm. David Levesque has nearly 40 years of progressive leadership experience in operations, general management and strategic projects leadership. A graduate of General Motors Institute (considered the West Point of the automotive industry), he served across a wide range of functional roles during a period of rapid transformational change in technology, products, processes, systems and culture. During this same period, the auto industry was discovering Just-In-Time concepts, the modern-day Lean. These experiences have shaped his career path.
David has successfully applied his approach to Lean at large companies like General Motors, Bausch & Lomb and Valeo, as well as much smaller firms – some family owned businesses. As a certified Lean Six Sigma Black Belt, with professional certifications in operations management, project management, new product development, Business Model Canvas, and Net Promoter Score®, he has guided Lean and business process re-engineering efforts at many companies, utilizing Theory of Constraints to surgically apply Lean tools to generate sustainable competitive advantage. His approach has proven successful across a range of company functions including sales, marketing, finance, IT, forecasting, production, quality, supply chain, HR, customer service, strategic planning, policy deployment and leadership development.
David is President of The Alternative Board – Rochester and Lean Performance Development, Inc. In both capacities, his focus is working with business owners to enhance the capabilities of their businesses through streamlined processes, stronger employee empowerment and high-performance mindsets. His bias is to focus on the critical few versus the trivial many, preferring to waterfall actions so that earlier successes create the momentum for later achievements with minimal incremental risk, investment or lead-time.
All businesses need to grow, but at what pace and how quickly should they scale that growth? These questions intrigue (and sometimes torment) ...Read more
Think about how you choose to make your purchase. There’s research you do online, or perhaps you’ve bought a product or service from a particular ...Read more
Crafting a customer survey that gauges satisfaction with your business isn’t as easy as it looks. If the survey is comprised of misleading questions, ...Read more
I’m surprised by how many times a business owner can’t name their competitors. Why is this the case? Aside from when businesses bid for the same ...Read more
Visuals can help even the most confused customer figure your product out and they can explain a complex process in a very consumable way. I mean, ...Read more
In your company, how much thought is given to the quality of interactions between your customers and your business? The experience your customers ...Read more
Over the years, I’ve coached many business owners as they’ve worked to expand their business. Whether it’s the physical expansion of your office ...Read more
Gaining loyal customers is just the first step in an effective growth strategy. For many companies, the hunt is on for individuals who are so taken ...Read more
Is “quality customer service” part of your brand promise? If so, you’ve made a commitment to deliver an outstanding buying experience each and every ...Read more
A sizable portion of business operations involves tasks that are repetitive, annoying to those charged with handling them, and fairly easy to ...Read more