Great Customer Service is a Design Activity

Time: 10:00 - 10:45 a.m. (MST)
Location : BOSS Webinar

Many businesses think that a great attitude, good motivation and hard work are the recipe for great customer service. From my perspective, unless the customer experience is designed into the product or service offering, a business cannot provide a superior customer experience. In this webinar, I'll discuss the four ingredients necessary to providing great customer service.